We are looking for motivated Hotel crew for a ROPAX vessel! If you want to be part of a successful team please apply via the button below!

Besides the required fluency in English it would be an advantage if the following applies to you:

• experience working on board a ROPAX vessel
• knowledge of the Dutch and/or Norwegian language

If you are interested in joining the COLUMBIA team, please share your application by pressing the below button.

We are regularly looking for chefs, bakers housekeepers, hotel-, restaurant & bar managers and more.

We are looking for a Chief Purser (RoPax vessel)!

Position summary:
Primarily supervises front office team members to ensure efficient and smooth operations resulting in superior guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

The Chief Purser will also ensure hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, and that all necessary supporting bills and vouchers are attached for direct settlements.

Chief Purser duties and responsibilities:

• Organize and supervise hotel administrative personnel, which includes preparing and implementing work schedules in compliance with MLC and Company regulations;
• Ensure that the quality of service meets the established standards;
• Implement departmental procedures set by the Company;
• Ensure trainings take place according to the Company’s, department’s and individual needs;
• Manage accounting and financial reporting including:
  • Proper handling of passengers, crew and accounts;
  • End-of-day and end-of–voyage reporting;
  • Detailed revenue analysis;
  • On-board cash management and respective bookkeeping,
  • Concessionaires settlement;
  • Calculation and pay-out of commissions and gratuities to crew members;
• Manage general vessel administration:
  • Crew administration;
  • Acting as point of contact for port agents;
  • Preparing and controlling the vessel’s documentation for inward and outward clearance procedures;
  • Organizing required port passes, shore passes and visas;
  • Ensuring smooth passenger and crew turnaround according to port rules and regulations.
• Maintain high communication standards within the department:
  • Projecting friendliness and hospitality to passengers;
  • Promoting same attitude and service orientation in the behaviour of all hotel administrative staff while in contact with passengers and colleagues;
  • Dealing with passenger complaints in cooperation with the Hotel Manager.
• Perform further duties assigned by the Hotel Manager.

The Chief Purser reports and is accountable to the Hotel Manager.

Prerequisites:
Highly detailed accounting experience and a friendly attitude. Experience in motivating and leading a team. Ability to remain calm whilst under pressure. Knowledge of Fidelio and MS Office required. Dutch and/or Norwegian language of advantage.

Education:
Completed education in hospitality with strong focus of Front of House operations and Accounting. A Degree or Diploma in Hospitality Management would be considered asset. Advanced computer knowledge and experience in MS office programs.

Experience:
Minimum 2 to 3 years work experience as Chief Purser.

We are looking for a Restaurant and Bar Manager (RoPax vessel)!

Position Summary:
The Restaurant and Bar Manager (RBM) is responsible for all Restaurants and Bars (R&B), including all banqueting functions. The RBM coordinates the daily operation of the R&B service department and is the departmental interface between all HODs and Management.

Restaurant and Bar Manager duties and responsibilities:

• Achievement of budgeted food and beverage sales;
• Timely analysis of food and beverage prices in relation to competition;
• Participation and input towards F&B Marketing activities;
• Development and maintenance of all department control procedures;
• Handle all food and beverage inquiries and ensure timely follow up on the same business day;
• Track keeping of daily paper flow including proposals, and function contracts;
• Directly responsible for large function billings and overseeing medium/small function billings;
• Attendance and participation at daily F&B meeting and Department Head meeting;
• Assist in menu planning;
• Develop and maintain department manuals;
• All other duties as assigned by the Hotel Manager;
• Ensure the maintenance of bar control policies;
• Ensure completion of requisitions where deemed necessary;
• Ensure the completion of weekly schedule and shift duties;
• Completion of monthly inventory;
• Ensure timely completion of function bills;
• Ensure the ordering and purchasing of beer, wine, premix canisters and canned soft for Food& Beverage;
• Ensure that services meet customer specifications;
• Minimize the number of customer complaints;
• Ensure a professional attitude and proper business attire when on property, ready to meet or service a client at any time;
• Responsible for staff training and development;
• Participation towards overall maintenance and cleanliness of hotel areas; 

Education:
Bachelor’s degree or Diploma in Hotel Management, or equivalent. Dutch and/or Norwegian language of advantage.

Experience:
Minimum 4 years’ experience on a supervisory level / mid management level within Food & Beverage, or similar experience.

If you are interested in joining the COLUMBIA team, please share your application by pressing the below button.

If you are interested in joining the COLUMBIA team, please share your application by pressing the below button.