We focus on your wishes and ideas,
because it is all about your product.
Your product and brand strategy are what makes you unique and differentiate you from the competition. Our well-experienced brand experts strive to become your trusted out-of-house Owner’s product experts to ensure that your operations become alive and are maintained as desired, to preserve your unique selling propositions (USPs).
We consult, manage, supervise and control all areas of concern for and on your behalf.
Dedication. Equals. Success.
Our Hotel Operations Team is here to streamline, develop and maintain your business processes in the most cost-efficient ways.
Together with you, we will identify your product’s specific needs and targets. With an in-depth market assessment, we prioritize and plan your processes in a way that suits your product best. Reach maximum customer satisfaction with our signature services:
- Designated Hotel Operations Manager.
- Direct Access to COLUMBIA signature field experts.
- Selection of key personnel.
- Real-time performance and budget compliance monitoring.
- Pricing & Revenue Modelling.
- Optimized resource allocation.
- Translating business-to–technical requirements & vice versa.
Hotel Management, Administration & Finance
Discrete, reliable, accurate and always friendly front office services from the time your guests check-in through to their check-out. We take care of the accounting, cost control and revenue reporting of your operations – ensuring the most efficient and compliant services.
From the producer, via the supplier, to your vessel, ferry or shoreside restaurant and onto the plate as a delicious dish – all for your guests! Procurement procedures form the backbone of a cost efficient and successful product delivery.
We are looking forward to developing a tailor-made provisioning strategy in close cooperation with you, taking your individual prioritization of local purchase, brand consistency, and price sensitivity into consideration.
Sanitation, Housekeeping & Laundry
We ensure, that the established standards of service, sanitation and hygiene in the accommodation and public areas, as well as crew accommodation and crew areas are maintained, by:
- Developing vessel-specific SOPs according to the agreed product and service-levels.
- Daily performance monitoring.
- Ensuring efficient laundry operations.
- Providing a well-established Health and Hygiene program including all relevant manuals, forms and procedures in compliance with the latest prevailing H&H regulations such as the U.S. Vessel Sanitation Program and/or SHIPSAN.
Culinary, Restaurant & Bar
COLUMBIA signature is creative, cultured and a driving force in innovation for the culinary experience by reinventing traditional dishes and drinks with a sophisticated and contemporary touch.
In conjunction with consistent product reliability, we create 100% tailor-made menu cycles with the preferred elements of your choice.